Contact information

Need help? We’re here to help with orders, shipping, returns, and any questions about our products.

Contact us

• Mail: eu-sales@extractconsultants.com
• Response time: We aim to respond within 1 business day.

Business details

Phytoca Trading ApS
Bredesvinget 4
2830 Virum
Denmark
CVR/VAT: DK39780747

Returns

To request a return or exercise your right of withdrawal, please contact us via email at eu-sales@extractconsultants.com

Please see our Returns & Refunds Policy for instructions and conditions.

Complaints and dispute resolution (ADR)

If you are a consumer and have a complaint, please contact us first so we can try to resolve it. If we cannot reach a solution, you may be able to submit a complaint to the relevant Danish consumer complaints bodies (Nævnenes Hus / the Danish Mediation Team for Consumer Complaints and, where applicable, the Danish Consumer Complaints Board), in accordance with the applicable rules.

Privacy notice

We use the information you provide to respond to your enquiry and handle your request. For more information, please see our Privacy Policy.